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Home » SaaS Update: New Registration Welcome eMail

SaaS Update: New Registration Welcome eMail

April 16, 2015

Now, you can send a welcome email automatically when someone registers on your site.  The message acknowledges the registration and includes a reminder of the user's login and other account management information.  

Acknowledging or confirming registrations is an important step in retaining new subscribers and encouraging account management.   Best of all, you can tailor the message for your audience.

To get started:

  1. Go to the Sys Admin menu on the ePublishing Tools Dashboard
  2. Select System Settings, and scroll down to "user.registration.welcome"
  3. Click on Edit, and to activate the email, make sure the setting is "true."  

When true, a newly registered user will receive the email.  When "false," the email is deactivated.

Next:

  • From the Editorial Tools dropdown menu, select Editorial Content tools
  • Select any one of the Content Areas to create or modify the message for each section of the email.

Note: We have placed generic content in each section of the email.  You can overwrite each section by selecting any of the following editorial  content  areas in the menu. 

IMPORTANT:  the internal name must stay the same.

The following table describes the location and purpose of each Content Area:

Editorial Content Area Location Recommended Purpose
user.registration.welcome.email.subject eMail Subject Line eMail Subject
user.registration.welcome.email.salutation Salutation Appears before the user’s first  name
user.registration.welcome.email.top 1st paragraph under salutation Welcome Message
user.registration.welcome.email.bottom.first Area above the user's email address Remind  the  user  that  the  email  address  is  used  for  logging  in  and how  to  retrieve  forgotten password
user.registration.welcome.email.bottom.last Area below the user's submitted email address

User Information:

  • profile
  • subscriptions
  • address changes
user.registration.welcome.email.footer eMail Footer

Area  for  default  content:

  • do not reply to the  automated  email
  • privacy policy
  • company address

 

For more information, please contact your Solutions Manager.

SaaS Platform Release / User Management / Sales & Subscription Management / Feature Release / Audience Development

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